It is a known fact that users, both the driver and the passenger of the Uber clone app, could chat and message to each other once the driver accepted and confirmed the booking. However, that was not done automatically via the app – both have to use their personal airtime and chat facility to chat/message to each other. The same applied even when drivers had to make a call to the passenger.
This issue was identified as an unprofessional way of doing things despite fact that app offered efficiency and best service. Order to make the service even professional developers worked on this problem and we have an in app communication system.
This facility allows drivers to contact the rider in case of delays, like unexpected road closures or other mishaps or delays that may happen during the ride. Riders can also use facility to send chat message to drivers’ e.g. pickup point landmark or wardrobe description easy identification. This might be small things but all these minute details make a big impact on the overall riding experience.
How does this feature work on the uber clone app
He will see a “contact” button under the driver’s name on the pull-up menu at the bottom of the screen. If the rider clicks on the contact button, he will have access to the chat facility. The rider will now be able to initiate a chat with the driver and vice versa.
This Uber clone chat system between rider and driver eliminates the need of awkward calls. Provides a simple and straight forward way for both parties to decide on the precise location of the pickup point.
Main advantage of this feature is that it allows the rider and the driver to communicate with each other safely. Even in places where text and voice tariff plans are not easily available.
Travellers who do not have a roaming network can now order rides without worrying about excess charges being incurre due to additional phone calls and text messages to communicate with the driver.
With this new feature, neither the driver nor the rider needs to exchange phone numbers.
Are you ready to add this feature?
If you are in the online taxi business or thinking of venturing into one, then the time is right to make that decision on whether you should have this brand new feature integrated into your uber clone app. It will provide you with the extra edge when riders decide which company to use when booking their taxi.